Terms and Conditions

Terms and Conditions

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Acceptance of Terms and Conditions

All bookings accepted by ExecutiveStay Limited (Company Reg No. 5924677) are subject to these Terms and Conditions that are deemed to have been accepted in full by the Client/Guest. Payment of a Rental Charge also indicates acceptance of these Terms and Conditions


Renting apartments from ExecutiveStay is not intended to confer possession on the Client/Guest or to create the relationship of landlord and tenant between us and the Client/Guest. The Client/Guest will not be entitled to any form of tenancy.  The Client/Guest confirms that they will not be occupying the apartment as their only or principal home 

Reservations & Payment

Your booking is only confirmed when we email written confirmation of booking following receipt of payment of the Rental Fee. When a booking is made, a minimum of one week’s Rental Charge  is required in advance to confirm the reservation.  The balance (if any), of the Rental Charge is to be paid 28 days before the arrival date. If we do not receive full payment by this time, the reservation may be cancelled and the Rental Charge forfeited. The Client/Guest may be liable for the balance of the Rental Charge and for any other costs involved in the attempt to re-let the apartment. When a booking is made less than 28 days prior to the arrival date, the full Rental Charge is required to confirm the reservation 

Clients/Guests wishing to extend their stay are required to give at least 7 days notice, subject to the apartment or an alternative being available

Payment must be made in UK Pounds Sterling and must be clear of all bank charges, exchange rate variations and any other deductions.  We accept the following methods of payment: Bank to bank transfer to our account, cheque or banker’s draft, Visa, MasterCard and Amex. (For reservations made by credit card, a transaction charge will be incurred of 2.5% for Visa/MasterCard and 3.35% for Amex of the total payable). There is no transaction fee when booking with Visa Debit Card or Maestro/Solo. Under no circumstances will accommodation be provided until we have received cleared funds to cover the Rental Charge 

Failure to pay in accordance with the agreed terms of payment may result in suspension of accommodation. We reserve the right to charge interest on overdue accounts at 4% above UK bank base rate and to seek payment in full for accommodation during the suspension period

All rates are per apartment and are subject to Value Added Tax (VAT) levied at 20% for the first 28 days.  The VAT rate for subsequent days is applied only to 20% of the rate (in effect a rate of 4% is charged on the whole rate after the first 28 days)


Only Guests specified by name at the time of booking by the Client/Guest may occupy the apartment. The Client/Guest must not assign, sublet or part with or share possession of the apartment or any part of it.  ExecutiveStay reserves the right to refuse admittance to the Guest if they are in breach of this condition 

Cancellation Policy

Cancellations must be notified to us in writing immediately.  When notification of cancellation is received more than 28 days prior to the arrival date, all payments will be refunded

When notification of cancellation is received less than 28 days prior to the arrival date, the one week’s Rental Charge is forfeited, and the refund of other payments is subject to the accommodation being re-let. The refund is less the rent for any part of the contracted occupancy during which the accommodation remains vacant.  A change of arrival date or departure date by the Client/Guest may be treated as cancellation and re-booking.  ExecutiveStay recommends that the Client/Guest insures against cancellation 

Rental Charges

The Rental Charge is inclusive, with the exception of telephone line usage which is charged at cost.  The Rental Charge includes weekly maid service, change of bed linen and towels, utility charges, telephone line rental and broadband connection and usage (where available)Our minimum length of stay is 7 nights, with no maximum.

Arrivals & Departures

Apartments are available for occupation after 16:00h on the day of arrival; however keys are made available for collection during working hours (between 09:00h and 17:00h).  We may be flexible on check-in times dependent on the departure time of the previous occupants

Apartments must be vacated and keys returned by 10:00h on the day of departure. If there is a delay in vacating the apartment beyond 10.00h, a full day’s rental will be charged to the Client/Guest. Again we may be flexible regarding check-out time dependent on the arrival time of the next occupants 

Keys & Parking Permits

Keys, security fobs & parking permits will be provided for the apartments and are to be returned in line with the departure terms as above.  For any keys / security fobs not returned, there will be a £50 charge.  If the Client/Guest loses or misplaces their keys during occupation and require assistance to gain entry, an additional charge of £50 will be made. For any parking permits not returned there will be a £10 charge

Broadband /SKY tv

Unlimited Broadband internet access and SKY tv is provided in all apartments. Although we will endeavour to assist with any connection problems, ExecutiveStay accepts no responsibility for the inability to connect to these facilities.

Guests must not interfere, move or  disconnect any equipment relating to the provision of the internet access /SKY tv and must not use the connection for any illegal or immoral purpose (including but not limited to file sharing) and ExecutiveStay Limited reserves the right to pass on any record to the authorities should ExecutiveStay Limited be made aware of any such use

Property Use & Conditions

The Client/Guest is responsible for taking all reasonable care of the apartment and its contents. The apartment and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the Rental Period. No items may be removed from the apartment.  Except in the case of normal wear and tear the Client/Guest will be responsible for making good any damage to the apartment or its contents which has occurred due to negligence, willful damage or irresponsible behavior on the part of the Client/Guest or their visitors. Such damage must be reported to us without delay 

In the event that breakages or damage are discovered, or extra cleaning required, after departure, we will notify the Client/Guest in writing within 7 days of departure, providing detail of the issues and an invoice for the cost of rectifying them

Guests are responsible for their visitors. Non residents will not be allowed access to the apartments after 11pm and we operate a strict ‘no party’ policy

Guests are not permitted to use the apartment for any illegal or immoral purposes

An additional charge will be made if Management is called out in response to a noise or nuisance complaint.

Smoking is not permitted in the apartments, in the communal areas, or adjacent to the exterior of the building

Pets must not be kept at the apartments 

Liability & Insurance

ExecutiveStay cannot be held responsible for events beyond its control or the control of its suppliers (such as fires, technical problems with transport, bad weather etc), nor for any curtailment, cancellation or change to an accommodation, activity, or itinerary which is caused as a result of such events.

ExecutiveStay excludes all loss of valuables and damage to property and any direct or indirect or consequential losses suffered by the guests, other than death or personal injury resulting from a negligent act or omission by ExecutiveStay or its employees. Your statutory rights remain unaffected. Guests and visitors are advised to ensure their own insurance covers any loss or damage to personal property during their stay and to ensure adequate personal and travel insurance is taken out.


Any Complaints must be made in writing immediately to ExecutiveStay. We shall not have any liability for any complaint received after the completion of the Rental Period