Terms and Conditions

  • Acceptance of Terms and Conditions
    All bookings accepted by ExecutiveStay Limited (Company Reg No. 5924677) are subject to these Terms and Conditions that are deemed to have been accepted in full by the Client/Guest. Payment of a Booking Fee or Rental Charge also indicates acceptance of these Terms and Conditions

    General
    Renting serviced apartments from ExecutiveStay is not intended to confer possession on the Client/Guest or to create the relationship of landlord and tenant between us and the Client/Guest. The Client/Guest will not be entitled to any form of tenancy. The Client/Guest confirms that they will not be occupying the serviced apartment as their only or principal home

    Reservations & Payment
    Your booking is only confirmed when we post or email written confirmation of booking following receipt of payment of the Booking Fee. When a booking is made, one week’s Rental Charge (Booking Fee) is required in advance to confirm the reservation. The balance (if any), of the Rental Charge is to be paid 28 days before the arrival date. If we do not receive full payment by this time, the reservation may be cancelled and the Booking Fee forfeited. The Client/Guest may be liable for the balance of the Rental Charge and for any other costs involved in the attempt to re-let the serviced apartment. When a booking is made less than 28 days prior to the arrival date, the full Rental Charge is required to confirm the reservation

    Clients/Guests wishing to extend their stay are required to give at least 7 days notice, subject to the apartment or an alternative being available

    Payment must be made in UK Pounds Sterling and must be clear of all bank charges, exchange rate variations and any other deductions.  We accept the following methods of payment: Bank to bank transfer to our account, cheque or banker’s draft, Visa and MasterCard. (For reservations made by credit cards, a transaction charge will be incurred of 2.5% for Visa/MasterCard and 3.35% for Amex of the total payable). Under no circumstances will accommodation be provided until we have received cleared funds to cover the Rental Charge

    Failure to pay in accordance with the agreed terms of payment may result in suspension of accommodation. We reserve the right to charge interest on overdue accounts at 4% above UK bank base rate and to seek payment in full for accommodation during the suspension period

    All rates are per apartment and are subject to Value Added Tax (VAT) levied at 17.5% for the first 28 days. The VAT rate for subsequent days is applied only to 20% of the rate (in effect a rate of 3.5% is charged on the whole rate after the first 28 days)

    Occupants
    Only Guests specified by name at the time of booking by the Client/Guest may occupy the serviced apartment. The Client/Guest must not assign, sublet or part with or share possession of the serviced apartment or any part of it. ExecutiveStay reserves the right to refuse admittance to the Guest if they are in breach of this condition

    Cancellation Policy
    Cancellations must be notified to us in writing immediately by post. When notification of cancellation is received more than 28 days prior to the arrival date, all payments will be refunded after deducting the Booking Fee which is forfeited

    When notification of cancellation is received less than 28 days prior to the arrival date, the Booking Fee is forfeited, and the refund of other payments is subject to the accommodation being re-let. The refund is less the rent for any part of the contracted occupancy during which the accommodation remains vacant. A change of arrival date or departure date by the Client/Guest may be treated as cancellation and re-booking. ExecutiveStay recommends that the Client/Guest insures against cancellation

    Rental Charges
    The Rental Charge is inclusive, with the exception of telephone line usage which is charged at cost. The Rental Charge includes weekly maid service, change of bed linen and towels, utility charges, telephone line rental and broadband connection and usage (where available). Our minimum length of stay is 7 nights, with no maximum.

    Arrivals & Departures
    Apartments are available for occupation after 16:00h on the day of arrival, however keys are made available for collection during working hours (between 09:00h and 17:00h)

    Apartments must be vacated and keys returned by 10:00h on the day of departure. If there is a delay in vacating the serviced apartment beyond 10.00h, a full day's rental will be charged to the Client/Guest

    Keys
    Keys & security tags will be provided for the serviced apartments and are to be returned in line with the departure terms as above. For any keys / security tags not returned, there will be a £50 charge. If the Client/Guest loses or misplaces their keys during occupation and require assistance to gain entry, an additional charge of £50 will be made

    Broadband
    Broadband internet access is provided in most serviced apartments. Although we will endeavour to assist with any connection problems, ExecutiveStay accepts no responsibility for the inability to connect to this facility

    Property Use & Conditions
    The Client/Guest is responsible for taking all reasonable care of the serviced apartment and its contents. The serviced apartment and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the Rental Period. No items may be removed from the serviced apartment. Except in the case of normal wear and tear the Client/Guest will be responsible for making good any damage to the serviced apartment or its contents which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of the Client/Guest or their visitors. Such damage must be reported to us without delay

    In the event that breakages or damage are discovered, or extra cleaning required, after departure, we will notify the Client/Guest in writing within 7 days of departure, providing detail of the issues and an invoice for the cost of rectifying them

    ExecutiveStay will not be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the serviced apartment or in the apartment block or its grounds

    Smoking is not permitted in the serviced apartments or communal areas

    Pets must not be kept at the serviced apartments

    Complaints
    Any Complaints must be made in writing immediately to ExecutiveStay. We shall not have any liability for any complaint received after the completion of the Rental Period

    ExecutiveStay Limited Registered Office: 16 Church Lane West, Aldershot, Hants GU11 3LJ

    Registered in England.  Company Registration No: 5924677

    VAT Registration No: 920 9742 19